Incident Manager - IBM

Incident Manager

Brief Job Description :  

• Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc)
• Liaise with the Customer as focal point for all high priority & major incidents reported
• Represent the team and IBM India while leading a Sev1 and Major incident
• Provide technical direction and coordination to the resolver groups involved
• Provide support and participate in the Change Control Board and change control process
• Provide appropriate inputs to the problem management process, RCA preparation
• Develop an understanding of the clients organizational structure and infrastructure environment.
• Drive group chats and bridge calls effectively to resolve incidents
• Possess excellent written and verbal communication skills
• Prior experience of sending out executive alerts/communication mailers
• Handle conflict situations and make quick decision while driving incidents
• Manage and drive third parties to the quick resolution of incidents
• Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
• ITIL certification is preferred but no mandatory

Rel Exp: 6 Yrs

Tot Exp: 6+ Yrs

 Location: Hyderabad, Chennai 

If Interested, mail your resumes to mudassir.rehman@gmail.com with " ROLE " Relevant experience and Total experience in subject line. Without this information, your profile cannot be referred.

Shortlisted candidates will be called for interview.