Incident Manager
Brief Job Description :
- Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc)
- Liaise with the Customer as focal point for all high priority & major incidents reported
- Represent the team and IBM India while leading a Sev1 and Major incident
- Provide technical direction and coordination to the resolver groups involved
- Provide support and participate in the Change Control Board and change control process
- Provide appropriate inputs to the problem management process, RCA preparation
- Develop an understanding of the clients organizational structure and infrastructure environment.
- Drive group chats and bridge calls effectively to resolve incidents
- Possess excellent written and verbal communication skills
- Prior experience of sending out executive alerts/communication mailers
- Handle conflict situations and make quick decision while driving incidents
- Manage and drive third parties to the quick resolution of incidents
- Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
- ITIL certification is preferred but no mandatory
Rel Exp: 6 Yrs
Tot Exp: 6+ Yrs
Location: Hyderabad, Chennai
If Interested, mail your resumes to
mudassir.rehman@gmail.com with " ROLE " Relevant
experience and Total experience in subject line. Without this information, your
profile cannot be referred.
Shortlisted candidates will be called for interview.
