WOMEN ONLY – INCIDENT MANAGER – 6 Years – Chennai, Hyderabad

Profile: Incident Manager

Skill set:

Incident Manager
Brief Job Description : Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc)
Liaise with the Customer as focal point for all high priority & major incidents reported
Represent the team and IBM India while leading a Sev1 and Major incident
Provide technical direction and coordination to the resolver groups involved
Provide support and participate in the Change Control Board and change control process
Provide appropriate inputs to the problem management process, RCA preparation
Develop an understanding of the clients organizational structure and infrastructure environment.
Drive group chats and bridge calls effectively to resolve incidents
Possess excellent written and verbal communication skills
Prior experience of sending out executive alerts/communication mailers
Handle conflict situations and make quick decision while driving incidents
Manage and drive third parties to the quick resolution of incidents
Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
ITIL certification is preferred but no mandatory

Relevant exp: 6 years

Total exp: 6+ years

Job Location: Chennai, Hyderabad

Date : 11 May,  Saturday
Registration Timing : 10:00 AM to 1:00 PM

If you are interested, please send your UPDATED resume in word format to mudassir.rehman@gmail.com with “Position name/Relevant Experience/Job Location” in subject line.